Responsible gambling

Responsible Gambling at Elements Casino Surrey

Elements Casino Surrey is committed to providing a safe and responsible gaming environment for all patrons. We understand that problem gambling can have serious consequences, both personally and financially, and we are dedicated to helping our players manage their gambling habits.

Tools for Responsible Gaming:

• Voluntary Self-Exclusion: If you feel that your gambling habits are becoming problematic, you can self-exclude yourself from the casino by contacting us in person or over the phone. This will block your access to the gaming floor and prevent any marketing offers.
• Deposit Limits: You can set a deposit limit on your account to control how much money you spend on gaming. Our staff will work with you to establish a deposit limit that suits your needs.
• Time-Outs: If you need to take a break from gaming, we offer time-out options ranging from 24 hours to five years.

Accessing Responsible Gambling Tools:

To access our responsible gambling tools, please visit the self-exclusion area on our website or contact us directly. Our staff will be happy to help you set up your account and answer any questions you may have.

Support Organizations:

We recognize that problem gambling can affect anyone, regardless of age or background. If you are struggling with a gambling addiction, we encourage you to reach out for support. We have partnered with local organizations that provide counseling services and other forms of assistance. You can find more information on these resources by speaking with our staff.

Fair Play:

At Elements Casino Surrey, we are committed to providing fair gaming experiences for all patrons. Our games are regularly tested to ensure they meet industry standards of fairness and randomness. We also have in place robust systems to prevent collusive play and other forms of cheating.

Customer Support:

If you need help with any aspect of responsible gambling or have questions about our policies, please do not hesitate to contact us. Our customer support team is available by phone and email during business hours, and we will respond to your inquiries as promptly as possible.

Additional Resources:

For more information on problem gambling, including counseling services and local resources, you can visit the British Columbia Gaming Commission's website or speak with our staff directly.

Responsible Gaming Policy:

Elements Casino Surrey has a comprehensive responsible gaming policy in place. This includes measures such as:

• Mandatory training for all employees on recognizing and addressing problem gambling
• Regular review of our policies and procedures to ensure they are meeting industry standards

We believe that responsible gaming is not just about preventing problem gambling, but also about creating an enjoyable and safe gaming environment for all patrons.